Believe it or not, volunteer work changed my life. The first time I volunteered I was 11 years old! Yes that young. In fact I’m glad my school (ISC) had something called Student Life Organization (SLO) which engages students in their school life to run this student led organization that acts something like a Student Affairs in a typical school.
Starting at that young age helped me overcome some personal weak points, from shyness to knowing how to interact and deal with people and responsibilities. Yet the seed it planted in me…didn’t stop there, it grew multiple folds to flourish in my university life and beyond.
From the first year of university, I just had that drive to give back to community, to serve, to grow, to meet people and so I ended up joining student societies and clubs at my university (AUB) as well as cofounding an NGO called Aie Serve among my involvement with many others that I am still involved in till this day whether as founder or Board Member or Advisor or simply as a member.
So here are some of the things I believe volunteer work gave me:
- Opened my mind to new ways of thinking about life.
- Gave me a purpose beyond my own self and my day to day life.
- Got me to meet the most inspiring people I would have never dreamed of knowing.
- Made me more friends that I could have possibly done in 50 years.
- Gave me life changing experiences and challenges that made me mature way faster than many of my colleagues and friends that were not involved in volunteer work.
- Made me feel proud about the achievements I was able to accomplish with the teams I worked with to make Lebanon a better place to live in. From improving the life of underserved children to giving back to nature through tree planting and beach cleanups to mentoring youth to training and sharing knowledge with aspiring young leaders to many many maaany more.
- Gave me opportunities to learn how to manage projects, lead teams, do strategic planning, explore my training skills, brainstorm for ideas that will make the world a better place…just to mention a few.
- Lead me to having a career in consultancy and training that I wouldn’t have if I didn’t do all the volunteer work I did, simply because a typical university life and a 8-5 job wouldn’t have given me half as much opportunities to learn, grow and meet new people.
So my recommendation to you, no matter how old you are or what your social/economic/academic/marital status is, if you’re not engaged in some volunteer work already, then get to it! You can never do too much volunteer work, the more the merrier, and trust me it just gets better with time, just make sure you join the organizations or causes that you feel passionate about or at least interested in, the rest will follow!
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I’m glad to share with you the below interview/article written about me and published in Project Management Institute (PMI’s) International Development Community of Practice. Link to the official article on PMI’s website for PMI Members is here.
Enjoy the below and let me know what you think,
As a management consultant and trainer at CMCS Lebanon I assist corporations and NGOs in Strategic Planning, Process Improvement, Human Capital Management, Project & Program Management and Leadership.
I’m especially interested in the fields of Youth Empowerment, Diversity & Acceptance, Leadership, NGO & SME Management, Social Entrepreneurship, Coaching & Consultancy, and Training Techniques.
I’ve participated, organized, trained and was a guest speaker in numerous conferences, camps, workshops, conventions and seminars under Aie Serve, PMI, UNDP, UNESCO, Rotary, Youth Economic Forum, AUB Alumni Council, Arab Economic Form, LAU Peace & Justice Institute among others.
What Does International Development Mean to You?
With our growing interconnected world, global diversity is becoming a key topic on discussion panels as people from all walks of life are becoming interconnected with each other, do business together, volunteer for similar causes, even though they might be thousands of miles away.
Thus respecting differences and accepting the other has become a crucial factor of successful projects, programs and organizations at large, worldwide.
What Are You Most Passionate About?
I’m very passionate about professional volunteering, this has been reflected through the NGOs and clubs I have founded and others that I’m engaged in at the Board level.
Who Is Your Hero & Why?
My biggest hero so far has been my father who was able to balance a very busy life as a doctor with his passion for serving the community and promoting active citizenship along with taking care of his family and private life.
What Is One Strategy for Inclusion that You Can Share?
One of my best strategies is believing in the potential of individuals and focusing on respecting the differences, accepting the other and loving them for their humanity. Every person has a lot of potential to give, it’s just a matter of taking your time to understand them and see things from their perspective, know what they are good at and put it to work. When working in teams, it proves to be the best tool to really utilize the full potential of the team, as you don’t point fingers at them or have a prejudgment that they are incapable, but rather start from the preposition that they have the potential and you’re just there to uncover it.
What Exciting Projects, Programs or Portfolios Are Your Working On?
I’m currently working on 4 very exciting programs in the volunteer youth NGO I’m leading called Aie Serve (www.AieServe.org - http://www.Facebook.com/AieServe). The programs are:
- Aie Power – Platform for Youth to Transfer Project Ideas into Reality
- Aie Consult – Incubator & Consultancy Program for Youth Led NGOs
- Aie Skills – Training Program to Empower Youth with Soft, Life and Managerial skills
- Aie Clubs – Network of Youth Lead Clubs in Universities and Local Areas that do Community Development, Service and Awareness Activities
What Is Your Favorite Book & Author?
I have 3 favorite books:
- Who Moved My Cheese
- The 7 Habits of Highly Effective People
- Drive: The Surprising Truth About What Motivates Us
What Have You Done to Change the World? What Will Your Legacy Be?
One of my proudest achievements is Aie Serve, I cannot say enough about it. I co-founded the organization 6 years ago with a group of friends from all walks of life, different countries, different majors, different ethnicity and different interests but with a shared vision: Serving The Community. From there it grew from a group of friends, to a team and an organization.
The true value of Aie Serve is not just what it does, but the fact that it is run completely by volunteers and the way it is managed internally. The core values of the organization drive it, and drive its programs and way of work. Those core values are simple, yet powerful as they make the way to move forward simple and straight forward.
Our values are: Respect, Acceptance & Love.
Respecting others’ point of views and beliefs no matter what, accepting differences and considering them the seeds of diversity and finally, loving others for who they are, and not for their background, ethnicity, beliefs, colour or economic status.
If You Weren’t In Project Management, What Would You Be Doing?
If I wasn’t in project management I would be in the field of talent or human capital management. I believe working with, developing, empowering, and supporting people is absolutely crucial for everything we do in this world. Human potential is infinite, thus those who know how to tap into it, grow it and sustain it, will lead success.
For years now I’ve been involved in NGOs and I’m constantly being surprised with how people perceive Board Members and how Board Members themselves perceive their role. To some, a Board is a group of people who endlessly do meetings after meetings with no avail and to others, it’s some mythical, grandiose, elitist group who got special powers to lead the organization. So let me help you demystify all that…
My involvement ranges from small local clubs to a national organizations to branches of international organizations. Irrespective of shape, size or topic of those NGOs, I can easily draw a line of similarity among them.
To start with, the Board is sometimes called Board of Directors, Steering Committee, Executive Board or Executive Committee, so in spite of the naming diversity, the roles and responsibilities stay the same.
So let’s talk about the core of the issue. Board members have 3 key roles that form the pillars of any NGO and are as follows:
Decision Making: Board member are usually the founding members or are elected members that lead the organization. In this context, all major decision making in the organization goes through them. Now it has been noticed over and over again that many Board Members become passive and rather apathetic to decisions being taken, which makes the whole organization go biased towards the opinions of the remaining Board Members. So if you’re on a Board of an NGO and you see this happening around you, don’t freak out, you’re not alone…its a trend!
Yet it’s important to deal with this issue as it is crucial to have all Board Members involved in all decisions or else you’ll start seeing resistance and conflicts arising here and there every once in a while, especially from those same inactive Board Members.
What makes decision making in NGOs different from Private Sector or Governmental Institutions, is the fact that everyone’s opinion matters and most decisions are done either democratically or through consensus, so it should never be a one man show. If it seems to be or become a one man show, then you know it’s about time to change some things…
Organizational/Executive/Functional: In addition to having decision making role, all Board have a distribution of roles and responsibilities where the most common structure is “President, Vice President, General Secretary, Treasurer & Accountant” thus each of those individuals not only has his decision making role, but also a functional role to play, whether it’s taking care of financials, or internal communication or following up on tasks or heading committees..etc. Thus if those tasks and responsibilities are implemented properly, you would’ve successfully built the second pillar of the NGO to ensure that it stands tall and becomes sustainable. When this role is done properly, the internal dynamics of the organization start functioning properly.
Jack-of-All-Traders: Yes you read it right, as soon as you become a Board Member of an NGO you suddenly get to become a jack of all trades as your responsibilities will expand beyond what you expect. So you roll up your sleeves and you start doing tasks related to strategic planning, outreach, public relations, proposal writing, volunteer management, project management, reporting, web development, graphic design, fundraising, training, consulting, event organizing and so on and so forth. So when you’re joining the Board of an NGO, its not just about doing your decision making or your functional role, but you’re expected to be involved at all levels, in all your projects and operations and to become well knowledgeable about them to assist, support and improve what your organization does.
So in a nutshell, I can say those 3 pillars are what makes a healthy Board and thus a healthy organization if they were implemented properly and professionally. If you’re a Board Member, and you feel you’re missing out on any of those…then double check with your team as you are probably holding your organization back because are doing them. Whereas if you’re doing all three and you feel other Board Members aren’t, then its about time you share the workload with them.
On a last note, properly leading an NGO can be as consuming and demanding, if not more demanding, then leading your own company due to the social factor of it and having several decision makers with you on equal levels of authority, ownership and responsibility…
So if you’re a Board Member on an NGO… God bless you! and if you know someone who is…now you know why they do so many meetings! hehehe
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Dear Friends and Readers,
It is with great pride that I share with you the Animation Video for the NGO that is dearest to my heart, Aie Serve. In this context, I invite you to watch the video, check the website, the Facebook Page join the organization or share with me ideas if you’d like to collaborate/partner to better serve the youth!
I’d like to invite you to a workshop that I’m organizing and delivering as part of my work with CMCS Lebanon. Details below.
- Consultant & Trainer – Professional Services at CMCS Lebanon
- Ambassador for Peace at Universal Peace Federation
- Co-Founder & President at Alumni UNESCO Club
- Global Shaper at World Economic Forum
- Co-Founder & President at Aie Serve
- NGO’s Board Members & Founders
- NGO Consultants
- Program & Project Managers/ Coordinator/ Assistants
- General/ Grant Coordinators
- Team/ Committee/ Task-force Leaders
- Understand the difference between NGO projects and private sector projects.
- Understand and identify how to use standard tools and techniques of project management in NGOs.
- Understand the relationship between the Knowledge Areas in the PMBOK (PMI) in relation to NGO’s terminology and way of work.
- Understand how to develop a project idea into a full project management plan.
- A practical hands-on workshop designed in alignment with the international standard of project management along with the best practices in Project Management in NGOs.
- Covers key topics and issues that everyone can build on to enhance the way they transform project ideas into fully functioning plans.
- Includes numerous discussions, reflection sections and exercises.
- Is approved by AUB and certified by PMI thus PMP/CAPM holder can claim PDUs for it.
$ 550 US (including CMCS Customized Course Manual, a Process Chart, AUB-CEC & CMCS Certificates of Attendance, 15 PDUs, and Snacks & Refreshments). VAT included.
For More Information and Registration:
OFC: (+961) 1 345111
Mobile: (+961) 71 69000
FAX: (+961) 1 346111
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Being a volunteer myself involved in leading volunteers, I get to reflect often on how things are done and how to improve.
It is without doubt that leading volunteers tends to be tricky as you’ll have to ensure motivation and commitment are high at all times. Moreover, you’ll need to take care of the feelings and aspirations of the volunteers, no matter how young or old they are.
So to make things simple, I am going to share with you 5 Dos and 5 Don’ts in managing and leading volunteers:
- Thank volunteers at every milestone, every good report, every job well done. There is no upper limit of how much you can thank them and how. It can range from a simple thank you email, a tap on the shoulder, to inviting them for a free dinner/lunch/get-away.
- Give volunteers space to make decisions and have a say in what is being done. Barely anyone likes to do donkey work or to simply follow steps given, let the volunteer role be more demanding and challenging.
- Lead by being a role model, show the way and be the first to step up for action. It takes people a very short time to realize preachers from doers.
- Follow up, follow up, follow up… oh and did I say it’s important to follow up? You wont imagine how smooth things will go if you just remind people if they missed something ,follow up on tasks to be done and make sure things are progressing as planned. If you just sit there and expect volunteers to get things done without any follow up..at least at the beginning, then you’ll be surprised.
- Be friendly, polite and respectful. Yes they may seem trivial, but so many times discussions, emails or meetings can become tense, issues urgent, stakes high…that you might lose your temper, say something mean, be a bit harsh or disrespectful. Once you do that..you know you’re going to lose some one from the team or lose their trust and respect to say the least.
- Don’t underestimate any volunteer’s abilities, knowledge, network or creativity. You’ll be surprised with how much people can do when you believe in them.
- Don’t blame or criticize volunteers publicly. Keep morale high and respect of others to each other and to yourself, if you have something negative to say…say it one-to-one.
- Don’t take all the credit. Give credit where credit belongs… if the team is doing a good job, you owe them the credit, not yourself.
- Don’t be biased for personal reasons. Give work, credit or thanks for those who are doing work…not for those you like or you’re friends with.
- Don’t keep information hidden to yourself. Sharing knowledge, experience, information, contacts ..etc. with your team is key to show them you trust them and to empower them with what they need to lead…to become self-motivated and self-managed.
I hope those few things help you out!
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Last month I’ve given a lecture/session titled “Project Management for NGOs” to the PMI Lebanon Chapter as part of their monthly lectures.
In this context, I thought of sharing it with you. So below you’ll find the session description, learning outcomes and the link to download the presentation for your own knowledge and entertainment…. let me know what you think!
The world today has hundreds of thousands of active NGOs majority of which are project and program based and depend on ongoing grants and funding to secure resources for their projects. With grants and funding summing up to hundreds of millions of dollars annually, the amounts being lost on failed projects, unmet objectives and re-work is counting up to tens of millions of dollars.
Many leaders of NGOs consider this as a reasonable and un-escapable price to pay due to the fact that it is hard to recruit enough qualified project and program managers in the NGO field due to the short period of engagement, low wages with respect to private sector and lack of well identified project management training, tools and techniques.
With thousands of program managers, program coordinators, project managers, project coordinators, assistant program and project managers and so on and so forth, there is a huge gap to be filled for both the organizations and the individuals working in them.
What many don’t realize is that PMP standard can apply to NGOs by simply matching many of the terminology that is used by PMP with those present in NGOs. This lecture will help you understand how.
Lecture Learning Objectives:
- Understand and Define an NGO
- Identify the Numerous Types and Fields of Work of NGOs
- Understand the NGO Project Life Cycle in Most NGOs
- Map NGO Project Related Terminology with PMI’s Terminology
Link to Presentation in PDF: PMI Leb Chapter – PM for NGOs Presentation by Afif Tabsh – April 2012
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